mataram Legal Notice

We at mataram operate an online gaming and sportsbook platform available to users in jurisdictions where local law permits such services. This legal notice outlines the scope of our operations, your rights, and our obligations when you access our platform.

mataram provides access to football betting on Liga 1, Piala AFF, and international tournaments; live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger; slot games such as Aviator and Sweet Bonanza; and esports markets. We process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks.

Before using our services, please review this notice and our Terms and Conditions carefully. Your continued access indicates acceptance of these terms.

Jurisdiction and Service Availability

We do not offer our services in jurisdictions where online wagering is prohibited by applicable law. Our platform operates only in regions where local legislation permits gaming and sportsbook services. Users are responsible for verifying that access and use of mataram comply with the laws of their own jurisdiction.

If you reside in or access mataram from a territory where such services are restricted or prohibited, you may not open an account or place wagers on our platform. We reserve the right to suspend or terminate access at any time if we determine that a user's jurisdiction does not permit our services.

Account Eligibility

To create an account on mataram, you must be of legal age in your jurisdiction and not be subject to sanctions or restrictions imposed by applicable law. During account creation and deposit, we conduct Know Your Customer (KYC) verification to confirm your identity and eligibility. This process protects both you and our platform.

Our KYC review includes document submission—typically a valid national identity card, passport, or local ID—and may include proof of residence. We use this information to prevent fraud, money laundering, and underage access, and to comply with anti-money-laundering (AML) regulations in supported jurisdictions.

Data Protection and Privacy

Your personal data—name, contact details, payment information, and transaction history—is held securely on mataram's servers. We apply standard encryption protocols and access controls to protect your information from unauthorised disclosure. For full details, see our Privacy Policy

We do not share your data with third parties except where required by law or to process payments and verify your identity. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same data standards as all mataram users.

Our mataram Policy and Your Rights

We operate mataram in accordance with applicable regulations in each supported jurisdiction. Our policy commits us to:

• Transparent account terms and deposit/withdrawal processes
• Secure handling of payment methods including DANA, e-wallet, mobile banking, and local payment
• Timely resolution of account disputes and withdrawal inquiries
• Protection of user data through encryption and access controls
• Compliance with anti-fraud and anti-money-laundering measures

If you have concerns about your account on mataram or believe a transaction is incorrect, contact our support team. We will investigate and respond within a reasonable timeframe. Users may also contact the relevant regulatory body in their jurisdiction if they believe we have violated local law.

Changes to This Notice

We may update this legal notice at any time to reflect changes in applicable law or our operational practices. Updates will be posted on this page with the effective date. Your continued use of mataram after any update indicates your acceptance of the revised terms.

Contact for Legal Inquiries

If you have questions about this legal notice, our compliance practices, or your rights as a mataram user, please contact our support team through the FAQ or About us page. We will respond to legal inquiries in a timely manner and, where appropriate, refer you to the relevant regulatory authority for your jurisdiction.