mataramPrivacy Policy

This page describes what we collect when you use mataram and how we keep that data protected. We at mataram take your privacy seriously. When you open an account, deposit funds, place wagers, or participate in our bonus programs, we gather information needed for account verification, payment processing, and fraud prevention. We do not share your data with external parties without consent, except where law requires it.

Our mataram platform stores account information on servers that may be located outside your jurisdiction. We encrypt all sensitive data during transmission and storage. Your payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) are processed by third-party payment providers under their own privacy terms. We remain responsible for your data once it reaches our systems.

What data we collect on mataram

We collect your information in several ways. During account registration on mataram, you provide your full legal name, email address, phone number, and date of birth. We use these to verify your identity and communicate with you about account activity. When you deposit funds, we record the amount, date, payment method, and transaction reference.

We require government-issued ID (passport or national identity card) and proof of address before you can withdraw. We store these documents in encrypted form and retain them only as long as necessary for compliance and dispute resolution. We also collect your IP address, browser type, and device information when you log in to mataram. This helps us detect suspicious access and protect your account.

• 1
  Account informationRequired

  Name, email, phone, date of birth, and registered address.

• 2
  Payment and transaction dataFor processing

  Deposit and withdrawal records, payment method, amounts, and dates.

• 3
  Verification documentsFor KYC compliance

  Government ID, proof of address, and payment method confirmation.

• 4
  Usage and device dataFor security

  IP address, device type, login times, and browser information.

How we use your data on mataram

We use your information for account verification, fraud prevention, and customer support. Our mataram platform analyzes your deposit and withdrawal patterns to detect suspicious activity. We may also use anonymized data to improve our games, marketing, and user experience. We do not sell your personal data to third parties. We share data only with payment processors and service providers who assist with account management, and only to the extent necessary.

We at mataram encrypt all payment and identity information. Your data is protected during storage and transmission. We do not retain sensitive documents longer than required by law or compliance rules.

We comply with applicable data protection laws in the jurisdictions where we operate. If mataram receives a legal request from law enforcement or a court order, we may be required to disclose your information. We will notify you of such requests unless the law prohibits us from doing so.

Your rights, cookies, and data retention

You have the right to access, correct, or delete your personal data on mataram, subject to legal and compliance constraints. If you believe we hold inaccurate information, contact our support team through the Help section in your account dashboard. We will review your request and respond within fourteen business days.

Cookies and tracking on mataram

We use cookies to maintain your session, remember your preferences, and analyze how you use mataram. Essential cookies are required for account login and security. Analytical cookies help us understand user behavior and improve our platform. We do not use cookies to track you across other websites. You can disable non-essential cookies in your browser settings; however, disabling them may affect mataram functionality.

Third-party processors and data transfers

Our mataram payment processing relies on external providers. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, your payment information passes through those providers' systems. We are not responsible for their privacy practices; you should review their terms independently. Our customer support and live-chat systems may be hosted by third-party vendors. Any data you share in support conversations is subject to both our and their privacy policies.

Our mataram servers may be located outside your jurisdiction. By using our platform, you consent to the transfer of your data across borders. We ensure that data transfers comply with applicable laws and are protected through encryption and contractual safeguards with our providers.

Contact us about your privacy

If you have questions about how mataram handles your data, wish to exercise your rights, or believe we have misused your information, contact us through your account dashboard Help section. You can also reach our data protection team by email. We aim to respond to privacy inquiries within fourteen business days.

Your privacy is fundamental to how mataram operates. We are transparent about what we collect, how we use it, and who has access to it.

We may update this privacy policy at any time to reflect changes in our practices or applicable law. We will notify you of material changes by email or through a notice in your account dashboard. Continued use of mataram after any policy revision constitutes your acceptance of the updated terms. This policy is effective as of the date you first accepted it and remains in force until we notify you of changes.

mataram operates in jurisdictions where our services are legally permitted. Our data practices comply with local regulations. If you are located in a jurisdiction where certain data protections apply, those laws may override portions of this policy. If you have concerns about how mataram handles data in your region, please contact us through the Help section in your account dashboard.